“ChatLingual is defining the contact center of the future, and they're taking IBM Watson's Virtual Assistant to the next level.”
Luis Meza, Associate Partner, IBM Digital Strategy
IBM
Clearing the path towards customer success
Running a global, multilingual support operation presents complex and expensive staffing challenges. We’re solving this by building our platform around the agent’s experience, with language at its core.
Created for people who help people
Our cloud-hosted, software-as-a-service Agent Success Platform is specifically designed for enterprise-scale Customer Support teams—enabling agents to help customers across languages and channels. We built ChatLingual to be intuitive and user-centered, which means agents spend less time navigating software and more time providing an exceptional customer experience.
Languages
Instant Language Interpretation
ChatLingual lets your support agents communicate with customers in any language, instantly. For example, English-speaking agents in a single location can provide support to customers in Russian, Arabic, Portuguese, or 90+ other languages—with ChatLingual seamlessly processing the translation.
Channels
Support Across Channels
Use your existing staff to support your customers via Chat, Email, SMS and Social — in any languages you choose. Taking calls? Don’t worry, we can help you route your voice traffic, too – all within the same platform.
Integrations
Connect Everything
ChatLingual’s flexible design integrates with your existing systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. Integrations with ChatLingual usually only take hours or days, as opposed to the weeks or months often required by older enterprise platforms.
Connect Everything
We designed ChatLingual to integrate with almost any service.
Here are some more popular examples.
Trusted by companies with global reach
“ChatLingual enabled us to simplify our staffing model while expanding the reach of our global customer base. We were able to move from staffing for nine languages to supporting 24 while only staffing a single language."”
Norman Happ, SVP Sales, Customer Success & Partnerships
Evernote
Solutions for every team
ChatLingual’s platform lets you centralize content, streamline information sharing, and automate processes for teams across your organization.