Rapid Systems Integrations

You need more than a language plug-in to empower your agents to provide world-class customer service. Discover true customer satisfaction by catering to your client’s language needs.

ChatLingual’s robust contact center software and unified agent desktop puts real-time interpretation in over 100 languages right at your team’s fingertips. Enhance your existing workflows by connecting ChatLingual’s Agent Success Platform with your existing CRM, ticketing system, bots, SSO, order management, home-grown systems, and more.

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Quick to implement
Minimal workflow disruption
Wide range of integrations

Your most efficient contact center starts with us

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Enhance Data Visibility

Leverage data across your organization for integrated reporting and planning.

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Increase Agents’ Productivity

Our best-in-class agent desktop promotes a unified, distraction-free, intelligent user experience.
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Reduce Average Handle Time (AHT)

Create lasting customer satisfaction and internal efficiencies that diminish AHT and Time To Resolution scores.
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Weave ChatLingual into your Current Tech Stack

Streamline work without overwhelming agents.
  • No changes to your existing platforms and workflows
  • Your existing CRM and ticketing system continue to be your single source of truth
  • Enjoy consistent reporting across your platforms
  • Use agent performance data aggregation for workforce management and planning

Easy 6-Week Onboarding

Spend less time ramping up and more time serving your customers.

  • Modern architecture allows for quick deployments
  • ChatLingual handles the bulk of the onboarding work
  • Free agent training is built into the onboarding process
  • Get agents up-and-running in as little as 15 minutes
  • IT invests less than 10 hours in configuring and launching
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Integrate with Most Critical Business Systems

CRM and Ticketing Systems

Embed ChatLingual into major CRM and Case Management Systems such as Salesforce, Oracle, and ServiceNow.
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Chatbots

ChatLingual SaaS technology pairs with your existing Chatbots, enabling them to speak over 100 languages.

Analytics and Business Intelligence Platforms

Leverage ChatLingual data in your BI systems to analyze trends and improve your support operations.
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Surveying Tools

Uncover valuable insights into your customer’s support experience by leveraging ChatLingual’s built-in survey capabilities.
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Knowledge Bases

Readily access existing knowledge base content within ChatLingual to minimize workflow disruptions.
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Single Sign-On (SSOs)

Safeguard your data and ensure security standards are being met by connecting your ChatLingual with your preferred SSO.
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ACDs and Multichannel Platforms

Unite your preferred omnichannel platform with ChatLingual for the ultimate customer experience.
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Can’t find the integration you need?

Big or small – we integrate with most applications, including home-grown systems — just ask.

Trusted by Businesses Worldwide

"It was completely seamless to integrate ChatLingual with the rest of our technology. Our business can be complex. Our needs are unique. ChatLingual was able to do all of the heavy lifting when it came to the implementation. It was fast. It was easy. The people are wonderful to work with."
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Tracy Beard
Vice President of Employee Services at Bright Horizons EdAssist