Resources

Good companies are dedicated to providing exceptional custom...

The Travel & Leisure Industry Council event was hosted b...

Retaining knowledgeable and engaged customer service staff i...

Many innovative, global brands struggle with this one crucia...

Across the UK and Europe, hundreds of brands operate across ...

The New Normal for Customer Expectations Since the pandemic,...

Seasonal workers are a temporary fix for businesses that exp...

Many businesses are focusing on the customer experience (CX)...

Every contact center manager shares a common objective: to h...

The English language may cast the widest net when it comes t...

Global businesses know first-hand how complex it is to serve...

Creating a multilingual support strategy takes time, so here...