The following are some of the most commonly asked questions about our service:

An agent desktop is an interface that call center or contact center agents use to communicate with customers. Basic functions of an agent desktop include making calls, transferring calls, putting customers on hold, and terminating calls.

 

A unified desktop expands upon the functionality of a basic agent desktop. Unified desktops are an all-in-one solution that allow contact center employees to communicate with customers via multiple channels.  Phone, email, social media, live chat, and SMS are “unified” into one interface, all connected to the same CRM. ChatLingual’s cloud-based contact center platform is an example of a unified desktop.

ChatLingual provides multilingual support for over 100 languages:
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Bahasa Indonesia
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Burmese
  • Catalan
  • Cebuano
  • Central Khmer
  • Chichewa
  • Chinese Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Esperanto
  • Estonian
  • Finnish
  • French
  • French (Canadian)
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Indonesian
  • Igbo
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar
  • Nepali
  • Norwegian
  • Odia
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Portuguese (Brazil)
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scottish Gaelic
  • Serbian
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Sotho
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tagalog
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Yiddish
  • Yoruba
  • Zulu

ChatLingual provides multilingual live chat translation for the following chatbots:

  • IBM Watson
  • Microsoft Azure
  • Amazon Lex
  • Google Dialogflow
  • Kore.ai
  • Custom chatbots
ChatLingual supports the following CRMs and ticketing systems:
  • Salesforce
  • ServiceNow
  • Oracle
  • Zendesk
  • SugarCRM
  • Microsoft Dynamics
Not only does ChatLingual enable you to interact with customers in multiple languages, it also allows your agents to access internal knowledge bases in their language of choice. Multilingual knowledge base support is offered in:
  • Salesforce
  • ServiceNow
ChatLingual’s enterprise chat translation and multilingual messaging solutions provide a number of benefits:
  • Serve New Markets: ChatLingual enables your contact center agents to support customers in over 100 different languages. No need to worry about hiring multilingual agents.
  • Improves Agent Productivity: Unifying all of your contact center’s functions into one interface decreases agent ramp-up time and average handle time.
  • Increase Customer Satisfaction: Our industry-leading live support tools boast 97% comprehensible translation, allowing customers around the globe to have their needs met on the messaging platform of their choosing (live chat, email, SMS, WhatsApp, and more).
ChatLingual provides secure translation and protects your customer and employee data. We are proud to meet three different information security criteria:
  • ISO 27001: Formally known as ISO/IEC 27001:2005, ISO 27001 is an international standard for maintaining information security management systems.
  • PCI-DSS Level 1 Certified: PCI-DSS (Payment Card Industry Data Security Standards) Level 1 certification is concerned with ensuring the security of payment card and cardholder data.
  • GDPR Compliant: The General Data Protection Regulation is a set of standards regarding the collection and processing of personal data of individuals from the European Union.

Questions? We Can Help

Interested in learning more about ChatLingual? Schedule a call with us today to find out how we can help your business!