ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact center operations.
The partnership marks an exciting time for international brands looking to make advancements in their customer experience. With HGS’ decades of expertise and their shared vision with ChatLingual, this partnership will be sure to help companies to support their multilingual customers. HGS UK will be able to support customer support transactions in over 100 languages across all non-voice channels combined with native or bilingual agent voice support. This empowers HGS to provide better support to meet their client’s needs now and in the future.
HGS provides world-class customer care and digital innovation for contact center operations locally and globally. Their solutions ensure high-quality conversations, in the customer channel of choice resolving contacts first time all underpinned by great people, cloud technology, digital innovation (automation, analytics, and artificial intelligence) and a collaborative partnership to optimize and future-proof.
HGS UK has over 3,000 employees making a difference to some of the world’s leading brands, central and local government partnerships. Although locally managed, they are part of the HGS group, a multi-million-dollar business, bringing global best practice, backing and investment.
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