If customer support were easy, we would all be experts. The reality is, customer support and the customer experience landscape is ever-changing. Many of the strategies businesses once used to understand and communicate with their customers are obsolete. However, the core desire for brands to satisfy and retain customers hasn’t (and shouldn’t) change.
You want what’s best for your customers and we want what’s best for you. That’s why we’ve done the research and compiled the top 11 CX sites for you in one view. Let’s get started:
1. Execs in the Know
Home of the CX Insight Magazine, all CX leaders should subscribe to the Execs in the Know newsletter. The quarterly publication is full of data-rich insights designed to spark innovation and influence leaders to make informed CX decisions.
2. CX Journey
Annette Franz, founder and CEO of CX Journey, says she’s here to help businesses put the “‘customer’ in customer experience.” With access to dozens of free e-books, keynote speeches, podcasts, live interviews, and articles, CX Journey is a one-stop shop for everything you need to know about enhancing (or developing) your CX and customer support strategy.
3. Call Center Management Association (CCMA)
For over 25 years, CCMA has been dedicated to supporting contact center leaders in the UK and around the world. By collaborating with its members and partners, CCMA is able to produce innovative guides and white papers surrounding customer support strategy and trends. What’s more: CCMA members get access to online seminars, a diverse networking pool, free admission to CCMA events and conferences, and more!
If you want to improve your relationship with your customers, look no further. Customer success relationship guru, GainInsight, helps companies around the world fine-tune their customer success tactics to create an unforgettable customer experience for all.
5. Step Hyken’s Customer Service Blog
In addition to being a New York Times and Wall Street Journal bestselling author, Step Hyken is a renowned customer service and experience expert. Hyken’s customer service blog composes of guest posts and interviews with CX leaders and aggregates weekly lists of the top customer service articles from various CX sites. While you’re there, sign up for the Shepard Letter newsletter to receive free customer service tips and business articles weekly.
Dedicated to helping companies prevent customer churn, ChurnZero focuses its approach on how to effectively combat “churn monsters.” ChurnZero provides actionable tips on fighting churn and keeping customers happy. With an extensive resource and webinar library, you are guaranteed to discover strategies on how to manage customers in all stages of their CX journey.
From customer complaints and satisfaction scores to change management and recruitment, CSM is centered around strategies Customer Service Managers can harness to support their customer experience (and employee experience).
Experts in helping customer-centric businesses create flourishing customer experiences, McorpCX partners with companies to build out their CX capabilities and help transform customer experiences from the inside out. Create outstanding customer experiences with McorpCX’s free white papers, articles, and e-books.
Slip into something cozy and dive into Forrester’s world of customer obsession. Tune into several comprehensive CX webinars and discover how you can use industry predictions to elevate your customer support experience.
Specializing in Net Promoter Score (NPS) surveys, Retently is committed to customer satisfaction and helping brands keep their customers smiling. If you want best practices for how to weave your current customer support process into customer satisfaction surveys, check out the Retently resource page.
ICMI is one of the champions in CX and EX thought leadership. Give your contact center a makeover with ICMI’s forward-thinking e-books, training courses, workshops, research reports, and more.
When it comes to providing best-in-class customer service, you can never have enough information or data on how to continue to delight customers in a dynamic environment. We hope the sites here inspire you to remain informed about emerging CX trends and how you can modify your strategies to keep your customers coming back.