Multilingual Contact Center Software

Empower your agents to provide native-language support with ChatLingual’s unified agent desktop. For enterprise customer experience teams, our Agent Success Platform securely interprets digital conversations into 100+ languages in real time.

Real-Time Interpretation
100 Languages
Secure & Private
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97% Comprehensible Translation

Our unified agent desktop software combines and automates best-practice
localization techniques specific to native-language customer service delivery

  • Simple multilingual UX/UI for agents and customers
  • Multilingual content library for professional interpretations
  • Industry-leading live-chat translation

Easily Integrated Agent Desktop Software

ChatLingual’s optimized architecture and processes integrate with your current tech stack in as little as six weeks.
  • Orchestration Layer for reusable APIs
  • Automate ticket and interaction logging
  • Reporting API
  • Single sign-on
  • Chatbots
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Data Protected — Private & Secure Interpretation

Enterprise-grade privacy and security

  • Data encrypted in transit and at rest
  • ISO 27001 certified
  • GDPR compliant

Increased Agent Productivity

Our intuitive and efficient Agent Success Platform UX shortens agent ramp time, decreases handle time, and delivers a seamless customer experience across communication channels to improve your CSATs.
  • Integrated knowledge base
  • A single UI across chat, email, SMS, WhatsApp, and more
  • Unified desktop simplifies and speeds agent workflows
  • In-app training, updates, and announcements
productivity

Provide a seamless, secure customer experience across digital channels in over 100 languages faster than ever before.

Trusted by Enterprise Leaders to Streamline Support

“It previously took us 6+ months to hire and train new agents in challenging languages. ChatLingual now allows us to support new customer languages in only one day.”
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Jonathan Blake
Head of Customer Operations
"With ChatLingual we have full confidence that we are providing best-in-class customer service to any participant who comes our way, no matter where they are living or what language they are speaking."
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Tracy Beard
Vice President of Employee Services at Bright Horizons EdAssist

Need to start small?
ChatLingual offers integrations for everyone.

ChatLingual created native integrations on LivePerson, Microsoft Dynamics, Salesforce, ServiceNow, and Zendesk to provide the full power of the interpretation technology that bridges the language gaps on your digital channels.
ChatLingual also integrates with your current contact center software and with your existing tech stack.

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Download our Free Guide:

2022 CX Leaders Guide to Multilingual Support Strategy