ChatLingual Agent Desktop
Choose The Most Comprehensible Multilingual
Messaging AI Platform
ChatLingual’s enterprise-grade unified Agent Desktop creates best-in-class global customer support. Enjoy significant cost savings while personalizing customer interactions in over 100 languages in real-time across digital channels.
Real-Time Interpretation
Over 100 Languages
Secure & Private
Optimize Contact
Center Operations
Maximize your operations’ potential by increasing the productivity and efficiency of your leading English-speaking agents.
- Lower expenses per full-time employee
- Simplify customer service hiring processes
- Reduce costs and complexity of operating in multiple international locations
- Grow revenue by expanding customer base and geographic reach
- Provide 24/7 support for low-volume language at a fraction of the cost
- Easily manage seasonal volume changes
- Reduce reliance on voice conversations to improve agent utilization
- Increase self-service by scaling virtual assistants and chatbots
Create Best in Class Multilingual CX
Increase First Contact Resolution (FCR)
Reduce Average Handle Time (AHT)
Increase Customer Satisfaction Scores (CSATs)
We’ve seen our handling time reduced by 13%. And we’ve seen our first contact resolution at an 80% average since we’ve launched.
Jonathan Blake
Group Head of Customer Operations at Vodafone
97% Comprehensibile Translation
ChatLingual’s 97% comprehensibility score guarantees agent-customer understanding and improves service delivery outcomes. The unified agent desktop software combines and automates best-practice localization techniques specific to native-language customer service delivery.
- Simple multilingual UX/UI for agents and customers
- Multilingual content library for professional interpretations
- Industry-leading live-chat translation
Unlock Over
100 Languages
Transform monolingual agents into Universal Agents with over 100 languages supported, providing exceptional customer service throughout their journey.
Enterprise Contact
Center Software
Our web-based Unified Desktop serves as a language layer that seamlessly integrates with your existing environment. All conversations are displayed within the Agent Desktop, allowing agents to utilize ChatLingual’s extensive suite of localization techniques.
- All transcripts and details are automatically synced to your CRM
- Your CRM remains the single source of truth
- Integration does not disrupt other downstream systems and workflows
Integrates With
Your Tech Stack
ChatLingual offers a unique combination of SaaS and consulting: expert guidance and fast, easy technology installation, not just documentation.
We are dedicated to creating exceptional multilingual CX and partner with you to build custom integrations at an enterprise level efficiently and cost-effectively.
- Any CRM, regardless of size or scale
- Salesforce
- ServiceNow
- Oracle
- Microsoft Dynamics
- Siebel
- ACD's and Routing
- Business Intelligence
- Reporting
- Single Sign-On
- Workforce Management
- Knowledge Base
- Surveys
Support Customers Through Any Digital Channel
ChatLingual’s multilingual AI platform, integrated with your tech stack, boosts agent productivity, enabling fast resolution of customer queries. ChatLingual’s Agent Desktop includes digital messaging capabilities such as chat and email and integrates with any external systems such as:
Messaging
Chat
Email
SMS
WhatsApp
Mobile App
And more
Chatbots
Google Dialogflow
Salesforce
Microsoft Azure
ServiceNow
Kore.ai
And more
Data Protection Guaranteed
We are committed to providing our clients with the highest level of privacy and security, that’s why we designed the Agent Desktop with enterprise-grade data protection.
- All data is encrypted during transit and at rest
- ISO 27001 certified
- GDPR compliant
Easy 6-Week Onboarding
The Agent Desktop’s easy-to-navigate UI ensures minimal workflow disruption while allowing companies to experience shortened agent ramp time, decreased handle time, and promotes user confidence.
Your IT Team Will Love Us
The ChatLingual Success team handles the bulk of the onboarding and will collaborate with your IT team for information gathering and review, taking less than 2 days of your team’s time. We will partner with you to develop tailored integrations at an enterprise level.
Fast Agent Training
All it takes is 20-30 minutes of training for customer service agents to become fully familiar with the Agent Desktop. Guaranteed.
ChatLingual opened the world up for us. We’re able to communicate in local languages with learners around the globe. ChatLingual has been a perfect solution for us.
Tracy Beard Vice President of Employee Services at Bright Horizons EdAssist