Vodafone Reaches 80% FCR After Launching ChatLingual

Vodafone partners with ChatLingual for multilingual customer support

How Vodafone stays at the front of the pack when it comes to providing multilingual digital service and connectivity to their customers. Featuring Jonathan Blake, Group Head of Customer Operations at Vodafone. Vodafone’s Challenge: Guaranteeing Consistent Customer Experience Excellence Across Multiple Markets Vodafone is a multinational telecommunications company with over 300 million customers worldwide. One […]

Bright Horizons Multilingual Support Case Study

Bright Horizons provides multilingual customer support through ChatLingual

Featuring Tracy Beard, Vice President of Employee Services at Bright Horizons EdAssist The Problem: Why Bright Horizons Needed a Multilingual Support Solution Bright Horizons’ EdAssist program works with enterprises across the United States, some of the country’s largest blue chip organizations.  In the last four or five years, the company received increasing requests to support […]